Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Books exams and answers questions, 24/7.
Optometry
Exams booked. Orders answered. Lenses reordered.
Caller
Are my new glasses ready to pick up?
Optavius
They arrived this morning, Mr. Okafor. We're open until 6 today and 9 to 1 on Saturday.
Handling hundreds of conversations daily at:
Trusted for optometry's most common calls
Eye exam booking
Routine, contact lens and children's exams, booked with the right duration and optometrist.
Order status
Glasses, lenses and repairs. Ready or not yet, with the promise date.
Contact lens reorders
Verifies the prescription and places the reorder to the address on file.
Insurance and pricing
Which plans you accept, what an exam costs and what's covered.
Frame and lens questions
Progressives, coatings, blue light and adjustments, answered in plain language.
Hours and locations
Opening hours, parking and directions for every store.
Peak-hour overflow
Saturday queues and lunchtime peaks no longer cost you callers.
Ready-for-pickup calls
Patients are told the moment an order arrives, so they stop calling to ask.
Recalls
Annual exam recalls go out and get booked without a call list.
Warm transfers
Fittings, complaints and anything unclear reach a person with context.
No-show recovery
Missed exams are called back and rebooked.
Call summaries
Every conversation transcribed and written to the patient record.
Every store, one standard
Same greeting, same rules, one dashboard for the chain.
Lab and order sync
Order status read from your practice management system or lab export.
Marketing follow-up
Confirmations and reminders keep exam slots full.
Reporting
Calls answered, bookings and reorders per store, per day.
PMS integrations
Eyefinity, RevolutionEHR, Crystal PM, Compulink and more.
Multi-language
English, Dutch, German and Spanish, per store.
From first call to happy wearer
Fill the exam schedule
Answer every call, book the right exam and confirm it by text.
Stop the order status calls
Tell patients when their glasses are ready before they ask.
Grow contact lens revenue
Reorders placed by phone, prescription verified, shipped to the door.
Free the floor staff
Fewer phone interruptions means more time for the customer in the store.
See every store at a glance
One dashboard for calls, bookings and orders across locations.
“Order status calls used to fill our Saturdays. Now the phone tells people their glasses are ready before they think to ask.”
Tom
Founder, Cubitts
Agents for optometry
Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Books exams and answers questions, 24/7.
Order statusOptavius agent
your glasses are ready for pickup
Order status
Tells callers where their glasses or lenses stand.
ReorderOptavius agent
same lenses, shipping to the address on file
Contact lens reorder
Verifies the prescription and places the order.
RecallOptavius agent
you're due for your annual exam, shall I book it?
Recall and reminders
Finds every patient due for an exam and books them.
Built for optometry trust and privacy
Every pathway, every decision and every escalation is documented and auditable.
Frequently asked questions
See how many more calls you could answer
We'll model recovered appointments and staff hours on your own call volume.
Talk to a founder. No obligations.