Agents
Hired like staff. Proven before trusted.
Hire an agent in a click
Start with one. Add the next in a click. Switch any of them off whenever you want.
- Expired prescription reorder
- Lost or broken frames
- Insurance out-of-network
- Exam reschedule same day
- Lens allergy report
- Blue-light upgrade upsell
Conversational setup
The agent proposes rules from your practice data. You amend them in plain language and approve.
Shadow mode
A week on real calls without acting. You see everything it would have done, scored by the Reviewer.
Sign-off, then live
Billing starts the day you flip the switch. Not before.
Agents that finish the job
Referral in, patient booked, forms complete, no-show recovered. Each agent owns one outcome end to end.
- Reordered lenses in March
- Frequent daily-lens purchases
Referral to care
Reads the referral, chases what's missing, calls the patient and books the right visit.
Recall and reminders
Finds every patient due, calls until booked and cuts no-shows before they happen.
No-show recovery and waitlist
Calls within two hours, rebooks, and fills cancelled slots from the waitlist.
The agent library
Every agent has one job. Start with one, add the next in a click.
Front desk
Answers routine questions 24/7 from your approved scripts and routes urgent symptoms by protocol.
Booking, reschedule and cancel
Books, moves and cancels appointments on every call, straight into your calendar.
Order status
Tells callers where their glasses, lenses or order stands, without a queue.
Recall and reminders
Finds every patient due for a check-up and calls until they're booked.
No-show recovery
Calls every no-show within two hours and rebooks into the first suitable slot.
Waitlist auto-fill
When a slot opens, works down your waitlist until it's filled.
Referral intake
Reads every referral, checks completeness and chases what's missing.
Intake and forms
Sends forms and preparation instructions and confirms the patient is ready.
Web chat and email
Answers questions from your website and inbox with the same rules as the phone.
Post-op follow-up
Calls every surgical patient, asks your questions and flags red flags to your team.
Order review
Checks eyewear orders for prescription and wearer consistency before they reach the lab.
Patient billing
Answers invoice questions and sends payment links. Disputes go to your team.
“Order status calls used to fill our Saturdays. Now the phone tells people their glasses are ready before they think to ask.”
Tom
Founder, Cubitts
Related products
Exam bookings up 9% after reminder texts; lens reorders dipped 4% where stock ran low.
Reviewed 14,207 conversations across chat, voice and email, grouped by intent.
Console
Your day, already sorted. The morning brief, what needs you and every call in one place.
- ✦How should we improve the agent’s lens reorder flow?
- ✦What content should we add to the eye-health knowledge base?
- ✦Which patient intents are rising this month?
- ✦Find conversations where a patient mentioned dry eyes
Ask Optavius
Connect your systems and ask anything about your own practice. Free for 90 days.
Integrations
Works with your phone system, calendar and EHR. Start standalone, connect when ready.
Frequently asked questions
See how many more calls you could answer
We'll model recovered appointments and staff hours on your own call volume.
Talk to a founder. No obligations.