Console
Your day, already sorted
- Contact lens reorders6,410+21%
- Eye exam bookings5,180+17%
- Frame adjustments2,940−9%
- Insurance coverage2,105+12%
- Blue-light lens upgrades1,760+15%
Start with the brief
The console opens on what happened overnight and what needs you today. No typing required.
Exam bookings up 9% after reminder texts; lens reorders dipped 4% where stock ran low.
Reviewed 14,207 conversations across chat, voice and email, grouped by intent.
Morning brief
Calls answered, bookings made, escalations and anything unusual, written for you each morning.
Needs you
Approvals, transfers and flagged calls in one queue, with full context attached.
Agent status
Every agent's work count and state in the left rail, per location.
Dashboards that read like a team member's report
Click an agent and see its work: answer rate, bookings, handle time, escalations and quality scores.
Outcomes, not sends
Bookings made, slots recovered and call hours absorbed, next to what the agent costs.
Reviewer panel
Sampled-call pass rate and flagged runs, visible on every dashboard.
Pause in one click
Any agent, any location, any time.
Run the day from one bar
One bar at the bottom of every screen. Pause an agent, change a rule or approve a transfer in a sentence, in English, Dutch or German.
- ✦How should we improve the agent’s lens reorder flow?
- ✦What content should we add to the eye-health knowledge base?
- ✦Which patient intents are rising this month?
- ✦Find conversations where a patient mentioned dry eyes
Sourced answers
Every answer cites the system and sync time it came from.
Actions with an audit line
Every change carries a reference and, where possible, an undo.
On your phone too
The same console as an app, with push for approvals and the brief.
“Patients tell us the phone is finally easy. Our team tells us the same.”
Ahmed
Practice owner, North Texas Eye Specialists
Related products
- ✦How should we improve the agent’s lens reorder flow?
- ✦What content should we add to the eye-health knowledge base?
- ✦Which patient intents are rising this month?
- ✦Find conversations where a patient mentioned dry eyes
Ask Optavius
Connect your systems and ask anything about your own practice. Free for 90 days.
Agents
One job, one price, one dashboard. Start with the front desk and add the next agent in a click.
Integrations
Works with your phone system, calendar and EHR. Start standalone, connect when ready.
Frequently asked questions
See how many more calls you could answer
We'll model recovered appointments and staff hours on your own call volume.
Talk to a founder. No obligations.