A group that grew faster than its phone system.
North Texas Eye Specialists runs several ophthalmology locations across the Dallas area. Each site had its own line, its own greeting and its own gaps. After 5 PM and on weekends, calls went to an answering service that only took messages.
Optavius now answers every location with one standard. It books cataract evaluations, follow-ups and injections into the right slot, reads the group's urgent-symptom protocol and warm-transfers to the on-call doctor with a summary.
Patient
I need to move my cataract evaluation. Is there anything next week?North Texas Eye Specialists
Yes. Dr. Patel has Tuesday at 10:20 in Plano. Shall I move you there?Live in 48 hours.
The group forwarded its numbers on a Tuesday. Optavius was configured with the providers, schedules and pathways the same day and went live on Thursday. EHR integration followed later, without interrupting the phones.
“Patients tell us the phone is finally easy. Our team tells us the same.”
Ahmed
Practice owner, North Texas Eye Specialists
