What does Optavius do?

Optavius answers your practice's phone with an AI voice agent. It answers questions, books, moves and cancels appointments, gives order status and escalates urgent symptoms by your protocol. The same agent also handles web chat, email, SMS and WhatsApp.

Does it replace our front desk?

No. It takes the routine calls so your team has time for the patient in front of them. Anything clinical, urgent or unusual goes to a person with the transcript attached.

Which languages does it speak?

English, Dutch and German today, with the accent and phrasing of the region. Callers can switch language mid-call.

What happens with an urgent symptom?

The agent follows the red-flag list your clinical lead approved. It tells the caller what to do, routes to the on-call number if that is the rule, and sends a summary to your team within seconds.

How long does it take to go live?

Most practices are live within 48 hours. You forward your number, approve the pathways and see the first calls in the console the same week.

How do we know it is doing a good job?

Every call is logged with a transcript and an outcome. A supervising agent scores a sample of conversations on accuracy and tone, and you see the scores in the console.

Meet Optavius

The voice agent that speaks eye care, answers on the first ring and never keeps a patient waiting

Hear a sample call

Caller

Can I move my eye exam to Thursday?

Optavius

Done. Thursday 9:40 with Dr. Okafor. Bring your current glasses.

Your voice agent

Natural conversation, not a phone menu. It listens, understands the request and completes the task.

Front deskOptavius agent

On a call

you're booked for Thursday at 9:40

Answers every call, 24/7
One caller or fifty at once. Day, night and weekend, with no hold time and no voicemail.
Books straight into your calendar
The right exam type, the right provider, the right slot length, confirmed by text.
Escalates what matters
Flashes, floaters, sudden vision loss: your protocol decides, and on-call staff get a summary in seconds.

The only voice agent purpose-built for eye care

Built exclusively for optometry and ophthalmology first, now also for dermatology and veterinary care. Trained on more than 10,000 eye-care terms.

Speaks your specialty
Knows a cataract evaluation from a contact lens fitting, and books each one correctly.
Follows your pathways
Red-flag lists, scheduling rules and scripts approved by your clinical lead.
Learns from every correction
Mark any call as wrong in one click. The fix is tested before it goes live.

One agent across every channel

Voice first. Web chat, email, SMS and WhatsApp follow the same rules and the same oversight.

☎✉▦◎✆

9:41

Lumen Optics

Vision assistant · online

Can I book an eye exam this Thursday?

Lumen Optics

Yes! Thursday morning is open — I’ve held the 9:40 slot for you.

Eye exam · Thu 14 May

9:009:4010:2011:00

Exam booked · 9:40

Message…

Voice
Inbound and outbound calls on your existing number.
Web chat and email
Questions from your website and shared inbox, answered from the same scripts.
SMS and WhatsApp
Confirmations, reminders and booking links where patients already are.

Trust and safety

Every agent is checked. Every decision that matters is yours.

Agent reasoning

Supervisors
Prescription validity
Lens compatibility
Decisions
Journey: Exam booking
Responses
Main response

The Reviewer
A supervising agent scores sampled conversations on accuracy, tone and your rules. You see the scores.
Human handoff
Clinical questions, urgent symptoms, complaints and doubt go to your team with the transcript.
Full audit trail
Every call, message and booking logged and sourced. HIPAA, GDPR, EU data residency.