Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Answers, books and reschedules, 24/7.
Ophthalmology
Every call answered. Every urgent symptom escalated.
Caller
I've been seeing flashes in my left eye since this morning.
Optavius
That can need same-day attention. Dr. Alvarez has an urgent slot at 2:40 PM. Shall I book it?
Handling hundreds of conversations daily at:
Trusted for ophthalmology's most common calls
Appointment booking
Cataract evaluations, injections, follow-ups and post-op checks, booked into the right slot length.
Urgent symptoms
Flashes, floaters, sudden vision loss and pain follow your protocol and reach on-call staff in seconds.
Surgery preparation
Fasting instructions, drops schedules and what to bring, read from your approved scripts.
Prescriptions and refills
Refill requests captured with the pharmacy and sent to the right clinician.
Referrals and insurance
What a referral needs, which plans you accept and what a visit costs.
Directions and hours
Locations, parking, opening hours and holiday schedules, answered instantly.
Overflow and after hours
Calls ring to Optavius when the desk is busy or closed. Nothing goes to voicemail.
Warm transfers
Complex or upset callers reach a person with the transcript and a summary.
Reminders and recalls
Confirmations, reminders and recalls go out automatically and land in the calendar.
No-show recovery
Missed appointments are called back within two hours and rebooked.
Waitlist fills
A cancelled slot is offered to the waitlist until it's filled.
Call summaries
Every call is transcribed, tagged and written to the record.
One standard per location
Every site sounds the same and follows the same rules.
Live dashboard
Answer rate, bookings, escalations and handle time, per site and per day.
Audit trail
Every decision logged, with the pathway version that produced it.
Clinical governance
Pathways approved by your medical director before they go live.
EHR sync
Bookings written to Eyefinity, RevolutionEHR, ModMed, Nextech or your system.
Multi-language
English, Dutch, German and Spanish, per location.
Better outcomes across the whole patient journey
Get patients to the right care faster
Answer at once, recognise the reason for the call and book the right visit type with the right doctor.
Escalate what matters
Red-flag symptoms follow the pathway your medical director approved. Never a guess.
Keep the surgery schedule full
Recalls, reminders, no-show recovery and waitlist fills protect every slot.
Give the front desk its time back
Routine questions are answered without staff. Complex ones arrive with context.
Report like a team member
Every call, outcome and escalation on one dashboard.
“It knows the difference between a contact lens consult and a reorder. Our front desk finally has time for the patient standing in front of them.”
Feike
Practice manager, OMC Amstelland
Agents for ophthalmology
Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Answers, books and reschedules, 24/7.
UrgentOptavius agent
transferring you to Dr. Alvarez now
Urgent triage routing
Applies your red-flag pathway and transfers with a summary.
Post-opOptavius agent
any pain, redness or blurred vision today?
Post-op follow-up
Calls every surgical patient and records structured answers.
No-show recoveryOptavius agent
I can move you to tomorrow at 10:20
No-show recovery
Rebooks missed visits and reports the chair time it recovered.
Built for ophthalmology trust and privacy
Every pathway, every decision and every escalation is documented and auditable.
Frequently asked questions
See how many more calls you could answer
We'll model recovered appointments and staff hours on your own call volume.
Talk to a founder. No obligations.