Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Answers every call, books, reschedules and cancels, 24/7.
Every patient call answered. Every opportunity captured.
AI voice agents for eye-care providers that answer questions, schedule appointments and handle routine requests, 24/7.
Talk to a founder. No obligations.
Thank you for calling Westside Eye Care. This is Optavius. How can I help?
I've been seeing flashes of light in my left eye since this morning.
That can need same-day attention. Dr. Alvarez has an urgent slot today at 2:40 PM. Shall I book it?
Yes, please.
Done. You're booked for 2:40 today. I've sent a confirmation by text.
Handling hundreds of conversations daily at:
Hear Optavius take a real call
Press play, or call the demo line and try it yourself.
Sample call · rebooking an eye exam
The transcript follows the call.
It's Optavius that answers.
What changed when Optavius took the phones
Measured at Cubitts, before and after Optavius took the phones.
+23%
More appointments booked
After-hours callers and callers who used to hang up now book.
≈170 h
Staff hours saved per month
2,526 calls a month resolved without staff, at four minutes each.
4 min2 sec
Average response time
From four minutes on hold at peak times to an answer on the first ring.
0%>60%
Resolved without staff
More than six in ten calls are completed end to end: information, order status, bookings.
50%0%
Missed callers never heard again
Half the people who reached voicemail never called back. There is no voicemail anymore.
30%0%
Calls never answered
Nearly a third of calls went unanswered. Now every call is picked up, even 50 at once.
Results from 8,420 incoming calls during May and June 2026 at Cubitts.
Your clinic, running. Even when you aren't.
Optavius answers, books and follows up, so your team can focus on the patient in front of them.
Turn every call into a booked visit
Answer every call, day and night, and book straight into your calendar.
Customer
Hi, Nicholas! Ready to pick up your new frames?Lumen Optics
Your progressive lenses are cut and fitted — we’re open until 7pm.Animation showing calls from different eye-care practices being answered and booked.
Give every team its time back
Front desk, clinicians and managers stop working the phone and start working with patients.
‹Eye exam · May 14›
9:009:4010:2011:00
Choose a time
Animation showing an exam slot being picked and a contact lens reorder being placed.
One agent across every channel
Voice first, with web chat, email, SMS and WhatsApp under the same rules.
☎▭✉▤◎
Lumen Optics · Voice
“I’d like to book a fitting for my new frames.”Animation showing one conversation moving across voice, chat, email and SMS.
Pay for a job well done
Simple monthly plans. No contracts. Cancel anytime.
How was your lens fitting?
★★★★★
Outcome achieved · pay only for this
Animation showing ratings and a completed outcome.
Meet the console
Every call, booking and escalation in one place. Ask anything in plain language.
Front deskOptavius agent
you're booked for Thursday at 9:40
Front desk
Answers every call, books, reschedules and cancels, 24/7.
Order statusOptavius agent
your glasses are ready for pickup
Order status
Tells callers where their glasses, lenses or order stand.
RecallOptavius agent
you're due for your annual exam, shall I book it?
Recall and reminders
Finds every patient due for a check-up and books them.
No-show recoveryOptavius agent
I can move you to tomorrow at 10:20
No-show recovery
Calls every no-show within two hours and rebooks.
The only voice agent purpose-built for eye care
Built exclusively for optometry and ophthalmology first, now also for dermatology and veterinary care. Trained on more than 10,000 eye-care terms.
Speaks your specialty
Knows a cataract evaluation from a contact lens fitting, and books each one correctly.
Follows your pathways
Red-flag lists, scheduling rules and scripts approved by your clinical lead.
Learns from every correction
Mark any call as wrong in one click. The fix is tested before it goes live.
Live in 48 hours. Not 48 days.
Nothing to install, nothing to replace. Optavius works standalone from day one.
SIGNAL
Prescription expires in 14 days
API
Check exam availability
Web chat
Confirm eye exam
Forward your number
Calls are routed to Optavius: all of them, overflow or after hours. Your number stays the same.
Journeys
- Book an eye exam
- Reorder contact lenses
- Check vision benefits
- Frame adjustment visit
- Prescription renewal
We set up your pathways
Providers, schedules, rules and red-flag protocols, configured with your team. You approve every response.
Agent reasoning
- SupervisorsPrescription validityLens compatibility
- DecisionsJourney: Exam booking
- ResponsesMain response
Go live
Watch the first calls in your dashboard. Connect your EHR when you're ready.
The results speak for themselves
Practices that answer every call, in their own words.
“It knows the difference between a contact lens consult and a reorder. Our front desk finally has time for the patient standing in front of them.”
Feike
Practice manager, OMC Amstelland
“Patients tell us the phone is finally easy. Our team tells us the same.”
Ahmed
Practice owner, North Texas Eye Specialists
“Order status calls used to fill our Saturdays. Now the phone tells people their glasses are ready before they think to ask.”
Tom
Founder, Cubitts
Trust and reliability
Optavius is built for healthcare accountability. Every pathway, decision and escalation is documented and auditable.
See how many more calls you could answer
We'll model recovered appointments and staff hours on your own call volume.
Talk to a founder. No obligations.